on 26-11-2021 07:42
once again i am getting msg mailbox not available at moment.regular occurance happens every few weeks. for about a week then comes back.tried changing password. its always only on virgin media site only ok on phone.i have read this time and time again other people having same problems same msg.im really fed up.
on 27-11-2021 10:27
Hi danie1991
Thanks for posting. Sorry to hear of the email issue. Can you try a password reset for me to something new unique never used before. Also run malware scans on your devices. Leave it thirty minutes before re-attempting access.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 28-11-2021 08:42
the sme things happens every few weeks lasts about a week then comes back.when it happened a few weeks ago i changed password but it still happens,its only on virgin media page.i read other people get same msg mailbox not available try in an hour..i shouldnt have to keep changing my password.
on 29-11-2021 09:36
Hi danie1991 thanks for getting back to us.
Can I ask if you've tried deleting your browsing history and cache. Or an alternative browser?
Regards
Lee_R
on 04-12-2021 08:24
ok its returned again.thanks for help
on 05-12-2021 08:34
Hi danie1991, welcome back to the forums. I am glad to hear that it has returned and let us know if anything changes? Chris
on 05-12-2021 08:37
well yesterday once again i couldnt read emails on the virgin media page. any ideas. as iv said before iv changed password but it still hapens
on 06-12-2021 08:45
Hi danie1991,
Thanks for coming back to us, sorry to see this happened again, when you changed the password did you change it to something totally different to ones use previously and leave it for 15 Minutes, we also advise running Anti Virus checks on all devices where possible?
Regards
Paul.
on 06-12-2021 15:33
i get fed up because it happens on a regular basis.thanks for your reply i will try again
on 07-12-2021 15:42
Thanks @danie1991, please do keep us posted on how things are working for you following an anti-virus scan and changing your password to something completely different.
Best wishes,
Serena