Hi , I use my Galaxy s8 when emailing , I created a sub folder to receive all email payslips from work . A few months ago I got the screen changed on the phone at Samsung when it came back I had to reinstall all apps and set up email again , all emails came back apart from the sub folder which I cant find .Hope this makes sense pulling ma hair out over this anyone any ideas
Just a guess - I've seen this mentioned before and it might apply to your situation. Go to VM Webmail on any browser and verify the folder is still there, then check your settings for IMAP subscriptions (scroll right down to the bottom):
As MissPasko said "From now on, backup those kinds of emails (anything you don't want to lose)."
However, if the payslips themselves are sent as an attachment (perhaps a PDF file) to an email, at the very least save a copy of the attachment itself in a specific folder and maintain a copy of that folder on more than one device.
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One final thought - Have you opened up all the sub folders by clicking ALL the teensy arrows, and checked the archive area and checked that the whole folder is not in the trash? Of course, if this happened months ago, the trash may have emptied itself.
I'm not trying to say you don't know what you are doing, I just want to be absolutely sure - and in case anyone else reads this thread and it helps them.