email will not open, but another one on the same account will open!

[themusicman1]

Yesterday I got a message saying my email box could not be opened so I rang the helpline, recorded message said there were intermittent faults in the area which were proving difficult. Howeveer, on the same account I have another email address which is working perfectly.  I cannot find anywhere on the recorded messages as to the department I can speak to and just cannot sit and wait for hours for a human!  Help!  I need my email address!

[themusicman1]

Hi, on our VM account we have two email addresses, both NTLworld.com   One account is fine but the other one went down yesterday. saying the box cannot be accessed at the moment. I can't get through to anyone for help at virgin and I need to get into the emails. can you suggest anything?  thanks

[Alex_RM]

Hi themusicman1,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with your email account.

So I can take a closer look I'll need a few more details from you, I've popped you over a private message (purple envelop, top right hand corner)

Alex_Rm