I think that what ravenstar surmises might be correct. If so then we should be able to link your virgin.net email address with your current VM account. Please reply to my PM (purple envelope, top right) and I'll investigate 🙂
I now can't download email either There is a 'stuck' message and without access to webmail I can't delete it!
[ERROR] - An error occurred. Account: "pop.virgin.net", Protocol: "POP", Task: POP get all messages, Server: "pop.virgin.net", Port: 995, TLS: Yes (1.0), Error code: 0, Error message: "Socket Error # 10054 - Connection reset by peer.", Last server response: "" For more details look in "Log" tab - error messages are marked in red color.