email throttled/dribbling in

[paanibay]

I receive email for work purposes which can include 30 or more emails sent at one time. This has recently not been a problem however since the beginning of the month they have stopped coming through in a timely manner. Some are delivered at the time others can be delivered hours/days later.

The sender says everything good their end and I have added a gmail forward address and they are coming through alright. If there anyway of stating the sending address should not be throttled? Who do I speak too?  I have a blueyonder address.

Thanks

[paanibay]

Hi,

You’re receiving this message because an headers you posted contained personal information.

Please feel free to edit the headers from having personal info/emails and upload it again.

Kind regards,

Corey C

Moderating Team

[paanibay]

I have been trying post some headers but it won't let and I can't attach a document?

[用心棒]

Wait for @Hayley_S to request the email headers via private message.

FYI when including headers in message / post select ⋯ to expand formatting toolbar as highlighted:
then:

and paste the header text into the code sample windows and then OK to insert into message / post

[paanibay]

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Date: Sat, 19 Mar 2022 18:21:37 +0000
Mime-Version: 1.0
Subject: We have had an order!!
From: EKM Notifications <notifications@ekm.net>
To: xx
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[paanibay]

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Date: Tue, 15 Mar 2022 13:28:58 +0000
Mime-Version: 1.0
Subject: We have had an order!!
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[paanibay]

Thanks for your help

[Akua_A]

Thank you for the required details @paanibay.

Our team has checked this for you. They have determined that the issue could mean that you may have your own filters set up associated with sending/receiving specific emails meaning that it would make suspected spam end up in your spam/junk folder.

Please try the below links for more information on mail email spam settings as this could be the problem:

https://www.virginmedia.com/help/virgin-media-mail-email-spam-settings

https://www.virginmedia.com/help/virgin-media-emails-not-sending

Thanks,

[paanibay]

I don't think so. They are never in the spam folder which I check regulary. The just arrive in the inbox hours/days late. There is nothing in my spam filter I can see which cause that.

[Hayley_S]

Please try the links provided @pannibay, this came directly from our internet security team.

They found not issues on the error messages you sent, which is why they have provided those links.

Many thanks,

[paanibay]

I have looked at the links. there is nothing in my spam filters that could be causing the problem. I show the analyasis from the a header which shows a delay of 5 days, which seems like a problem to me. If you could pass this on, thank you.

Five Dys delay