email problems

[tonyl661]

Hi, i am now into my 2nd week of not being able to access my ntlworld.com emails i am hoping someone on here can actually help !, i have reset my password through your operators a couple of times to no avail, i have waited a week for a call from tech support, nothing, i am now waiting a further call from tech support and have a IT ref no but not sure if i should post it on here ?,

ironically i have had to use my wifes email address to sign up on here as you need to verify email address and obviously i cannot do that, i have been a customer since the days of diamond cable and pay £130 a month plus for virgin services, though this may well be the last straw and am looking into sky / BT services,

i would be gratefull for any help/advice

regards

[Zak_M]

Good morning @tonyl661 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your email address. 

When you do try logging in what error message are you getting? 

Kind regards,

Zak_M

[tonyl661]

Good morning zak,

the message when trying to log on via internet is mailbox unavailable, thunderbird just asking for password, i was told yesterday that there had been an outage for the online account and this would be resolved by 9am this morning, it has not, over the last week i have had several phone calls to virgin and my password has been changed on each occasion to no avail, i just wish i could get through to someone who could actually sort this out.

regards

[Sofia_B]

Thanks for getting back to us @tonyl661. 

Thanks for confirming, I'm very sorry to hear this. 

I'm going to send you a PM for more details so we can get this resolved for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks,