Virgin Media Community

[shk53]

How does one change a password for additional email accounts? I can see them when signed in to VM and all that is there is to delete the account, I can see no other options of update or settings etc. I used to be able to change the password from this screen.  Thanks

[Graham_A]

@shk53 Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email