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Forum Team (Retired) Jen_A
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Message 11 of 14
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Re: email on Outlook android app

Hi Decca58,

Just a thought but please make sure, when entering your username, that you put in the full email address, not the default username.

As per this advice on our help pages:

About the change in format of your username - Blueyonder.co.uk domain users

Your e-mail software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., richard.branson@blueyonder.co.uk. If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., at003c6326@blueyonder.co.uk.

Keep us updated,


Jen
Forum Team



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decca58
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Message 12 of 14
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Re: email on Outlook android app

Thanks  all sorted.

best regards

Decca58

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Forum Team (Retired) Jen_A
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Message 13 of 14
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Re: email on Outlook android app

Thanks  all sorted.best regards

Decca58

Wonderful, thanks for the update. 

If you know what resolved this for you would you mind posting it on here? It might be of benefit to someone else in a similar predicament 🙂


Jen
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decca58
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Message 14 of 14
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Re: email on Outlook android app

Hi Jen

The solution was posted by Darlington who suggested  using the email app that comes with Samsung Galaxy phone.

I simply typed in my email address and password and bingo it was set up no messing about with settings.

Thanks for everyone's input.

Happy days

Decca58,