Menu
Reply
coppertop
  • 21
  • 0
  • 0
Tuning in
680 Views
Message 1 of 14
Flag for a moderator

email inbox subfolders

my email inbox has subfolders - i've done this as I've previously lost my inbox emails so now i sort them into subfolders so they dont disappear - on my old iphone these subfolders could be seen and used but I've just changed to a Huawei P30 and its only showing standard folders - inbox, sent, drafts etc.  Its set up as an imap email. I've been intouch with Huawei who have advised its because i'm using the default email folder (which i do on my iphone) and i need to download an app specific for my virgin email - i cant find one!!

Can anyone offer any advise what to do or an app to use so i can see and use my inbox subfolders please?

0 Kudos
Reply
DJ_Shadow1966
  • 6.85K
  • 1.31K
  • 1.9K
Very Insightful Person
Very Insightful Person
669 Views
Message 2 of 14
Flag for a moderator

Re: email inbox subfolders

Hello

There is no VM email app.

Can you check if the sub folders are listed on webmail at https://my.virginmedia.com/my-apps/email/mailbox ? If the sub filders do not show on webmail then the sub folders are saved as a local copy.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
coppertop
  • 21
  • 0
  • 0
Tuning in
647 Views
Message 3 of 14
Flag for a moderator

Re: email inbox subfolders

hello,

I didnt think there was an app lol & yes they're showing on that link on my laptop webmail, also show on my iphone email just not on the huawei one

0 Kudos
Reply
用心棒
  • 5.81K
  • 652
  • 2.02K
Very Insightful Person
Very Insightful Person
627 Views
Message 4 of 14
Flag for a moderator

Re: email inbox subfolders

if you send yourself an email on the Huawei P30 do you see it in:

  • Huawei P30's Sent folder and Inbox
  • Webmail's Sent folder and Inbox; make sure to press 2019-02-22.jpeg to synchronise with the server

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
coppertop
  • 21
  • 0
  • 0
Tuning in
604 Views
Message 5 of 14
Flag for a moderator

Re: email inbox subfolders

Yes all the email works & can see all standard folders but then when I move the email from my main inbox to an inbox subfolder I can only view it on webmail not my phones email app 

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 459
Forum Team
Forum Team
488 Views
Message 6 of 14
Flag for a moderator

Re: email inbox subfolders

Sorry to hear of the issues that you're having coppertop. 

 

Have you been able to resolve this since your last post?

 

If not, please could you remove and then re-add your account details onto the app, hopefully this should refresh your connection to the network.

 

Have you changed your password recently? This can sometimes not be updated across all devices and cause such issues.

 

 

 

Regards

Steven_L

0 Kudos
Reply
coppertop
  • 21
  • 0
  • 0
Tuning in
440 Views
Message 7 of 14
Flag for a moderator

Re: email inbox subfolders

No still not resolved 

what app do you mean? 

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.89K
Very Insightful Person
Very Insightful Person
431 Views
Message 8 of 14
Flag for a moderator

Re: email inbox subfolders

He means the email app you are trying to use on your Huawei device.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
coppertop
  • 21
  • 0
  • 0
Tuning in
365 Views
Message 9 of 14
Flag for a moderator

Re: email inbox subfolders

Hello,

If you mean remove my virgin email account from my huawei email app ive already done this and then re added and still not showing my inbox subfolders.  I just dont understand why its not showing them as all i did on my iphone was add my email account and it shows them.

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 285
Forum Team
Forum Team
319 Views
Message 10 of 14
Flag for a moderator

Re: email inbox subfolders

Thanks for the update, did you add these sub-folders over the web-mail or is this a client/app specific change?

 

Thanks, Emily.

0 Kudos
Reply