on 02-03-2022 09:28
I have a code 403 code with a forbidden message on both my laptop and desktop but not on my phone. Any suggestions to get round this, please.
Nick
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
on 02-03-2022 19:28
If issue does not occur when using browser's Incognito or Private mode then clearing its data cache of Virgin Media entries should resolve issue.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 02-03-2022 19:28
If issue does not occur when using browser's Incognito or Private mode then clearing its data cache of Virgin Media entries should resolve issue.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 03-03-2022 19:59
Hi @N1ckR,
Welcome to our Community Help Forum 🙂
Thank you for making this post about the Email Error Code 403 that you are experiencing, I'm sorry to hear you are receiving a forbidden message.
Have you tried clearing your cache as @ 用心棒 suggested? Are you still receiving the error message on your laptop and desktop?
Best wishes,
Serena
on 05-03-2022 17:34
I did clear the cache but it made no difference. However, a phone call to Virgin Media eventually solved the problem. Thank you for your interest.
on 06-03-2022 17:42
Hi @N1ckR,
Thank you for the update on this. I'm glad to hear that this has now been addressed and resolved.
Please do let us know if there's anything more that we can assist you with.
Thanks,