email blacklisted-unable to send emails

[art_vanderlay]

Hi there

I have just started having the above issue, can receive emails but not send them and get the followingmessage when trying to.

An unknown error has occurred.

Subject 'test'
Server Error: 421
Server Response: 421 csmtp1.tb.ukmail.iss.as9143.net cmsmtp Sorry your IIP-deleted. is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.
Server: 'smtp.blueyonder.co.uk'
Windows Live Mail Error ID: 0x800CCC67

Would appreciate this resolved as soon as possible.

Cheers

Art

[用心棒]

The forum team are best placed to help with the de-listing of your public IP Address from Virgin Media's local abuse list; be aware it can take them a few hours / days to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[用心棒]

The forum team are best placed to help with the de-listing of your public IP Address from Virgin Media's local abuse list; be aware it can take them a few hours / days to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[Laurie_C]

Hi art_vanderlay,

Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having some problems with your email services.

I'd like to look into this further for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie