email backup changed to gmail, now I can't access via outlook?

[bevvet]

Hi

I accessed my email via website and it said to add a backup. But now it won't let me sign in other than by using my gmail on signin page, plus I can't access my virgin emails on outlook. And I don't know how to change it back, or make it so I can get them without being on virgin website.

Are there any ideas out there?

thanks

[goslow]

This is part of VM's security changes involving third party email addresses and an app password. See below

https://www.virginmedia.com/help/broadband/manage-email-account

Also make sure your Outlook settings are up to date as per link above