email address disappeared

[Roger_Lightbown]

I had set up an additional xxx@ntlworld.com email address which I was using as a login for an account with the file sharing site box.com. Box.com required me to reset my password for security reasons at which point I realised that my email address was no longer active - basically it had been deleted by Virgin Media. This is fine until you have to authenticate an account. How can I get the email address reinstated? I really need to access the files on my box.com account!

[Graham_A]

If it has been deleted it cannot be reinstated.

You will need to contact box com to find an alternative method to regain access to the account.

[Roger_Lightbown]

Is it in any way possible to create a new ntlworld.com email address? That would work - the email address just has to match so it doesn't matter if its a different account. There's only the option for @virginmedia.com on the website - but if the team could just set up a new ntlworld one that would work

[Graham_A]

Unfortunately not.  The email teams have no way of creating new ntlworld.com email addresses.  This has been the case for around five years now.

[Steven_L]

Hi @Roger_Lightbown,

Welcome to the community and thanks for taking the time to post on our forums.

As you have been advised by @Graham_A there would be no way to create another Ntl world email address, we can now only create @VirginMedia addresses.

I hope that you can find an alternative way to authenticate your account. 

Regards,

Steven_L