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scouseuk
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email account

hi

 

i am still using a blueyonder emal addy

which has worked fine ,apart from tonight

now its telling me my password is wrong

so i changed it  still password is wrong

now the question is ARE VIRGIN WORKING ON THEM ?????

my email password was fine last night  its fine on my PHONE  i can read emails

i get spam emails that i want to block and i can do that on my phone

so  whats going on  thanks

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Superuser
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Message 2 of 7
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Re: email account

are you still a virgin media broadband customer. if you do not then you have no rights to the email service and your address should of closed 90 days after you left.

the account will be in the process of closing. webmail is the first to do.

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scouseuk
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Message 3 of 7
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Re: email account

what ??

if i wasnt a customer i would not use it

so the answer is yes i am a customer  but what has that got to do with my question

all i want to know is why ??

its claiming my password is wrong

so can some one explain

thanks

 

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Superuser
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Message 4 of 7
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Re: email account

it has everything to do with it. If you can't help yourself by giving us useful info without an attitude you'll be better calling in and not asking on a community forum.

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Superuser
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Message 5 of 7
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Re: email account

Can I suggest we all take a moment to calm down.

@scouseuk - Appy did ask a perfectly reasonable question.  If I had a pound for every post on here from users who DON'T have an active broadband account, I'd be a rich man Smiley Very Happy lol - So while the question may appear dumb, it is valid.

We would however like to help get to the bottom of this.  To do that we do need to ask some questions.

When you are being told the password is wrong, how exactly are you accessing your email.  via a Web Browser or via an email program?

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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scouseuk
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Message 6 of 7
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Re: email account

ok i have just got home from work

i am having the same problem  on my email account

this is what i get

>>>>>Some information is missing or incorrectly entered. Please check below and try again.<<<<<

now there is no info missing

yet again i have changed my password   and thats  what i keep getting

 

via  firefox

64bit os

so i cant change my password

 

 

 

 

 

 

.

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Forum Team (Retired) Jen_A
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Message 7 of 7
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Re: email account

Hi scouseuk,

I wonder if you're using the old blueyonder settings?

Note this (taken from our help pages):

Your e-mail software may previously have been set up to use a computer-generated, non-personalised username such as at003c6326. This username format is now being replaced by the entire e-mail address for the primary alias on each of your mailboxes, e.g., richard.branson@blueyonder.co.uk. If you use a mailbox that has no aliases assigned to it, the username will remain as the computer-generated version, but will still need to end with the domain name, e.g., at003c6326@blueyonder.co.uk.

The full server settings (IMAP, POP & SMTP) are located here.

Keep us updated Smiley Happy


Jen
Forum Team



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