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email account - unable to log in

Rlaineb
Joining in

on ‎07-10-2021 11:57

Unable to log into my account and cannot do the suggested fixes as option to change password does not come up. Tried contacting virgin through various means including WhatsApp and phone number. I need an urgent resolution, any suggestions?

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4 REPLIES 4

jpeg1
Alessandro Volta

on ‎07-10-2021 12:41

What happens when you try to log in to your account?   Do you still have a broadband service?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Akua_A
Forum Team
Forum Team
In response to jpeg1

on ‎08-10-2021 12:57

Hi @Rlaineb,

 

Welcome back to our community forums.

 

Sorry to hear you have been able to access your email account and are unable to try the self-help tips regarding this issue. We want to best help. As mentioned by @jpeg1, what happens when you try to log into your account? Do you get an error message? Are you also an active cable customer with us? 

 

Thanks,

Akua_A
Forum Team

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Rlaineb
Joining in
In response to Akua_A

on ‎08-10-2021 12:59

Thanks all sorted now, managed to speak to someone from Virgin who assisted me regaining access.
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Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to Rlaineb

on ‎09-10-2021 13:07

Hello @Rlaineb,

 

Thank you for the update on this, I am glad someone has resolved this for you now.

 

Many thanks,

Hayley
Forum Team



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