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email account locked

emmade
Joining in

User name recognised so can't change password. How do I get this sorted? 

8 REPLIES 8

emmade
Joining in

Should say user name NOT recognised! 

dannylau
Very Insightful Person
Very Insightful Person

If you have a broadband account a virgin rep will assist you soonish

If you do not have a broadband account it may be that your email address is in the process of being deleted as virgin are shutting down all orphan accounts 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Useful. Thanks for that. 

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @emmade,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with accessing your email account!

Can you tell us if you're a current Virgin Media customer and have an active broadband account?

Are you having issues accessing your online account as well, or just your email?

Please let us know so we can look into this further.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


4Colleen
Joining in
I am so thankful for what you did.

Used to be a customer but moved house and virgin media do not cover the area we live now. 

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Emmade, 

if you do not have active services, any virgin media emails will be deleted as per your terms and conditions.

 

Zoie


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