on 01-12-2021 10:22
User name recognised so can't change password. How do I get this sorted?
on 01-12-2021 10:23
Should say user name NOT recognised!
on 01-12-2021 10:41
If you have a broadband account a virgin rep will assist you soonish
If you do not have a broadband account it may be that your email address is in the process of being deleted as virgin are shutting down all orphan accounts
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on 01-12-2021 10:44
Useful. Thanks for that.
on 02-12-2021 10:54
Hi @emmade,
Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with accessing your email account!
Can you tell us if you're a current Virgin Media customer and have an active broadband account?
Are you having issues accessing your online account as well, or just your email?
Please let us know so we can look into this further.
Thank you.
on 02-12-2021 12:09
on 02-12-2021 18:31
Used to be a customer but moved house and virgin media do not cover the area we live now.
on 03-12-2021 18:39
Hi Emmade,
if you do not have active services, any virgin media emails will be deleted as per your terms and conditions.
Zoie
on 09-12-2021 11:30