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YDX5383
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Message 1 of 4
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email access

Hello,

Having left Virgin Media and not yet set up my new email address (Work in Progress) how long do I now have access to my Virgin Media email page? I cannot find this info on the VM web site

Thanks

Brian

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Superuser
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Message 2 of 4
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Helpful Answer

Re: email access

Read this help file from VM - the answer is 90 days:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

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Sololobo
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Message 3 of 4
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Re: email access

Be aware that access to your Virgin Media emails may only be available through an email client or app and not via webmail from the Virgin Media website.

See post #5 in this thread https://community.virginmedia.com/t5/Email/Another-Virgin-net-e-mail-address-problem/td-p/3907288




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Superuser
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Message 4 of 4
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Re: email access

If you still have webmail access then you need to download your contacts TODAY (if you have't already), as when the account closes you are likely to lose access.

Webmail access is closed down often before the 90 day deadline with access to your mails still being allowed using email clients such as Thunderbird.  However even with the 90 day deadline you should get any emails you wish to keep downloaded from the server ASAP as the time goes by quickly if you aren't careful.

Tim

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