confirmation email

[elbadry11]

i have signed up today to virgin media and i have not received any confirmation emails or contracts  only have the order number, i used to be a virgin media customer but cancelled my contract 2 years ago, idk if my order is through or do i need to order a new one  

[Andrew-G · Accepted solution]

Don't place another order until you've confirmed the status of the previous order - you'll end up with two hard credit checks that may have consequences in the near future, and given the way VM work, you could even end up with two conflicting orders.  The poor confirmation processes are unfortunately nothing new.

[Zach_R]

Hi @elbadry11,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear that you've not received any order confirmation. I'm unable to check from here and would need some further details in order to do so, as such I'm going to send you a private message in a moment. Please respond to this at your earliest convenience and we can go from there.

Thanks,