cant setup email

[ron101]

Hi,
Email on VM is ok, but the same address on Thunderbird, and l just can't seem to setup it up. I go through ===, email address, and password but when go to connect to the server it comes back with "try your email or password are wrong".(IN A GREEN FLASH) But I know its right because it works in VM.

DELL OPTIPLEX 3010 x64 based PC

[用心棒]

Try resetting the account's password to see if that helps by  signing in to My Virgin Media | Virgin Media, select Update settings > Account details > Edit (located adjacent to Password) and enter new password

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[ron101]

Hi,
I've got the account details, I have got two addresses the first one I'm meant to have, and the second one I've tried to cancel but it is still there. So i tried to change the name to one I wanted but it wouldn't change either. You assumed I was going to change the main ntlworld.com, I WASN'T it was the second one.

Oh dear, now I've changed my email address I DIDNT WANT TO DO THAT. Can I talk to you PRIVATELY??????

I would like to change them back to where they were, 2 emails, no1 should be ntlworld.com as it was for years AND the second one virginmedia.com
According to their email (virgin), they have changed it FROM ntlworld.com TO virginmedia.com which l DONT want.

The original problem I had was I was trying to get viginmedia.com email on MY computer as well (the same as it is now on viginmedia.com before the name change)

Sorry if l sound miffed I've had a stroke and am trying to type this with LH only.

Ron Edmonds

 

[Kain_W]

Hi there ron101,

Thanks for your post and welcome back to the community.

To investigate this I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,