cant log in to e mail

[shippo59]

cant access my e mail,keeps saying my settings are out of date,tried to update to no avail

[jpeg1]

Are you trying to connect with an email app or by webmail? Is this email address linked to a current Virginmedia broadband account? 

[shippo59]

yes it is,its an ntlworld address

[jpeg1]

Have you tried using both an email app and a webmail browser?  What messages do you get? 

[Carley_S]

Hi @shippo59 

Welcome to the community forums

Sorry to hear that you're having email access issues. 

Do you get this issue when logging in through our webmail or are you using a client such as gmail or outlook to access your emails? 

If you can confirm the error message or code you see when trying to enter, we'll also be able to assist further.