cannot send emails

[mcadman]

ntlworld email has worked for many years, this morning received emails but cannot send ..

I get

"Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) smtp.virginmedia.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."

Any thougths ?

[用心棒]

Similar issue was raised on the forum here Bcc-only mails being stopped and cause was combination of Thunderbird, blank To and Cc fields but populated Bcc; temporary workaround is to populating the To field with own address.

[Serena_C]

Hi @mcadman,

Thank you for making this post regarding sending emails from your ntlworld address, I am sorry to hear you are experiencing issues with this.

Firstly, can I confirm if you hold an active broadband account with us?

Secondly, how are you accessing your ntlworld emails? Can you access your email account from the VM website using this link https://mail2.virginmedia.com/ and see if you can successfully send an email from there?

Kind regards,

Serena

[mcadman]

I do have an active broadband account

It worked the next day and all is still well ..

[Zoie_P]

Thank you for confirming the first part of your reply, if you could answer the following, how are you accessing your ntlworld emails? Can you access your email account from the VM website using this link https://mail2.virginmedia.com/ and see if you can successfully send an email from there?

Zoie