@jasonridley wrote:
My wife has a virgin.net email account.....
She can no longer access the account.
If that virgin.net email account is attached to your current VM broadband account then a password reset may well unlock the email account.
If her virgin.net email account was created as part of an older broadband account or was original a dial up account then it may be in the process of being deleted as an "orphan" account (one that is not attached to a current broadband account. Since VM stopped issuing new email accounts in May 2022 they do seem to be having a cull on orphan accounts and the Forum Team (VM staff) are best placed to check this out.
Assuming her account is still attached to a live broadband account you can reset the password from the My Virgin Media Account for that virgin.net address: To do that:
- Sign into its My Virgin Media Account by entering your wife's virgin.net email address and the current password here - https://www.virginmedia.com/my-virgin-media
- Then go to Account settings, then My Virgin Media Account details
- Then in the "Security and Sign in details" section press Edit to the right of "Password" and follow the instructions.
By the way, another change VM have made is that as part of the password reset process you will have to specify a non VM email address (for example a Gmail, Outlook.com, Yahoo etc account) to become the Username for that virgin.net account. So in future when your wife signs into the webmail account for her virgin.net email account she will have to enter the non VM address as the username - not her virgin.net address. The virgin.net account and email address will still there to use as before.
Try a password reset and see how it goes.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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