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cannot access second email account through virgin mail

I can access my primary email but my second does not appear. They are both ntl world and appear in my profile. I can access it through windows live mail but not through virgin mail for some reason.

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Re: cannot access second email account through virgin mail

Can you describe what happens when signing into webmail?

 

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Re: cannot access second email account through virgin mail

I just get my primary email comes up but cannot find the second one.

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Re: cannot access second email account through virgin mail

You need to log out of your primary account first.  Then navigate to the webmail page and sign in with the secondary address and password.

https://mail2.virginmedia.com/

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Message 5 of 7
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Re: cannot access second email account through virgin mail

FYI: if you wish to access multiple email accounts at the same time consider using an email client, for example Thunderbird, to achieve this. Should that not be possible then a web browser's private / incognito mode can be used to access an additional email address from the same provider.

 

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Re: cannot access second email account through virgin mail

I don't want to open two at the same time, just to be able to answer my second email in virgin mail.

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Re: cannot access second email account through virgin mail

@dash  The instructions in message 4 should allow you to achieve that.  Using a private/incognito session as suggested at 5 should also work.

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