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Message 31 of 37
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Re: cannot access or register email or my virgin

Cheers Gaz, 

 

I have had a quick check this morning - as yet no update for you but we'll continue checking and update where possible. 

 

Thanks

Katie - Forum Team


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axemedia
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Message 32 of 37
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Re: cannot access or register email or my virgin

Hi Team, any updates?

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Message 33 of 37
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Re: cannot access or register email or my virgin

Hi axemedia,

 

I've just looked up the ticket and there doesn't appear to be any updates as of yet

 

Sorry for any inconvenience this issue is causing you

 

David_Bn

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axemedia
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Message 34 of 37
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Re: cannot access or register email or my virgin

Hi all, thanks but I think I need to take this up with customer services now as this has been ongoing too long now, months with wrong info from tele support and no action from the IT team.

Regards

 

Gaz

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Message 35 of 37
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Re: cannot access or register email or my virgin


@David_Bn wrote:

Hi axemedia,

 

I've just looked up the ticket and there doesn't appear to be any updates as of yet

 

Sorry for any inconvenience this issue is causing you

 

David_Bn


@ModTeam with respect, sometimes it’s not enough just to look at a ticket and say “No updates yet!”

Sometimes you need to chase on your customers behalf.

So I’ll ask you guys straight out, What are you going to do about this?

Tim

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Message 36 of 37
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Re: cannot access or register email or my virgin

@ravenstar68 Thanks for flagging to us Smiley Happy 

 

@axemedia I've checked the ticket again for you and they believe the issue should now be fixed as of 20/08. Could you please attempt to register again and let us know if you run into any trouble?

 

Many thanks,

Dan_M
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Message 37 of 37
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Re: cannot access or register email or my virgin

Hi all, I have just got back from vacation and have managed to re-register the account, have retrieved emails and can now access my virgin account, previously this was not possible. It took some time but thanks to all for the support on this i'm back in business.

 

Best Regards

Gaz