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peanutterdave
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cannot access my ntlworld email

 

I have not been able to receive my Ntlworld emails since last Thursday, and changed my password, and still cannot, and get the below message when i try to log in on the website. I can send emails fine, so the password, new or old are fine for sending, but i can not access my emails on webs, iphone or laptop etc.

 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

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John_GS
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Re: cannot access my ntlworld email

Hi peanutterdave

 

Thanks for posting and welcome to the community. My apologies for the email issue. I'll be more than happy to assist you today via PM to sort this out.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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