cannot access emails

[zip]

Not been able to access Blueyonder emails for 2 days, via webmail...response from Virgin is that they cannot help, there are hundreds of emails in folders that I cannot access.

I have checked and rechecked but keep getting the same message, 'your mailbox is not available'.

Zip 

[Serena_C]

Hi @zip

Welcome to our Community Help Forum 🙂

Thank you for making your first post about the issue you are experiencing with accessing your emails, I'm really sorry to hear you are unable to access them.

I would like to get this resolved for you, I will send you a private message now to obtain the details required to look into this further.

Please look out for the purple envelope in the top right corner.

Best wishes,

Serena