on 26-10-2021 19:47
It just tells me - Your mailbox is not available at the moment.
But it doesn't tell me why or what I should do about it? I can't see if I get a response or not to this issue. because I can't login to my emails? Help
Answered! Go to Answer
on 28-10-2021 11:36
Yes Thanks I changed my password and all is now okay. But I have just suddenly developed another problem? I can't send an email it says it is inactive... Help!
on 26-10-2021 19:56
Try following the instructions set out here for this situation:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 26-10-2021 21:10
Got It! thank you Graham🙃
on 28-10-2021 09:53
on 28-10-2021 11:24
yes thanks. got another problem with emails now though.... I can't send anything? It come up with this error - (421 - 421 4.1.0 SMTP417 Sending mailbox briern@ntlworld.com is inactive. ;id=g2aAmvhVHAhO0g2aAmTZQy;sid=g2aAmvhVHAhO0;mta=smtp3.tb;d=20211028;t=122426[CET];ipsrc=172.25.160.151;
on 28-10-2021 11:36
Yes Thanks I changed my password and all is now okay. But I have just suddenly developed another problem? I can't send an email it says it is inactive... Help!
on 28-10-2021 12:14
on 28-10-2021 12:44
I am receiving emails but I cannot send? It just says the my Sending Mailbox is inactive. What can I do?
on 28-10-2021 14:12
on 28-10-2021 18:58
Hi Travis, I not sure? I use an @ntlworld.com address. When I called 150 they told me I must wait 48 hours for the problem to be rectified. But, I am working from home and could not wait that long, so I logged into my Virgin account and reset the password once again! and it seems to be okay once more???
But what causes it to close down like that...