blueyonder notworking

[higgy12]

I cannot access my blueyonder email account , have phoned the help line 4 times and they promised to get it up and running again .. that was over a week ago . thinking if i don't get it back then i may end my contract .... never had a problem in years with it .

[Jodi_S]

Hi higgy12, 

Welcome to our community and thanks for posting. Sorry to hear that your blueyonder email account has been locked out, we understand the frustration caused, especially as you have waited over one week for this to be unlocked.

Please can you check the community link here. This link gives you all the information you need to know with regards to getting your emails back.

Please follow the instructions first. If you are still experiencing issues after trying the hints on the link, please come back to us and we can assist you further.

Kind regards Jodi.