blueyonder account locked

[darbyshia]

Can't access my blueyonder email. It isn't linked to my VM account which seems to be a problem.

VM team at first said the server had been closed down due to a hack but now don't seem to know.

Can anyone suggest how to fix it?

Cheers

QAndy

[dannylau]

All virgin emails not linked to a broadband account are being shut down, you can do a move and transfer to move it to your virgin account however this will delete all other emails associated with that account 

[jpeg1 · Accepted solution]

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@darbyshia wrote:

Can't access my blueyonder email. It isn't linked to my VM account which seems to be a problem.

VM team at first said the server had been closed down due to a hack but now don't seem to know.

Can anyone suggest how to fix it?

Cheers

QAndy

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Since you mention that you have a VM account, these may help:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

[darbyshia]

Thanks both for your response. It looks like the problem was my end…..we had run out of iCloud storage. 

that said will defo connect the account with VM 

cheers

andy

[Steven_L]

Hey @darbyshia,

Welcome to the community and thanks for taking the time time to post.

I'm glad that your issue has been resolved and I would be glad to help you with arranging for your account to be transferred if possible.

If you would like me to do this, please respond to the private message that I sent over and we can get this looked into.

Regards,

Steven_L