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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

NTL email hacked need to change password

My NTL world email has been hacked & I need to  change my password.I tried logging on through VM but as I haven't  been a client of Vm for a number of it would not let me. I have scouted the internet to find a way to change password but can find noth...

Nurmal by Joining in
  • 2 replies
  • 0 kudos

Changing log in email address is impossible

HiVirgin media tells me that I need to change log in email address in order to receive a new app password.When I try to edit the address it goes back to the screen informing me that I need to change it, and so on and so on.....I can see that other pe...

JB83 by Joining in
  • 14 replies
  • 0 kudos


I have the "Forbidden" problem when trying to access email via the "Virgin Media Mail" after initially logging in.  I have taken advice from another forum chat which suggests changing the password. This solution seems to be endorsed.  However, after ...

Peter-55 by Joining in
  • 4 replies
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Why can't I change password and/or email to sort "Forbidden" error

Having got the "Forbidden" error message on all my Apple devices (but Windows access working okay) I was told to change my password to fix it. However, to change my p/w I apparently have to change my email address to a non-Virgin email account.I've t...

gcfalco by Dialled in
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  • 0 kudos

Remove old email

I have an old ntlworld email address that has not been removed by Virgin media after 90 days of leaving. It is now been 18 months and my old email keeps getting hacked. Unable to sign in to my old account. Need help to remove it. Thank you

glenn73 by Joining in
  • 1 replies
  • 1 kudos

Re: Message not delivered

The same thing has just happened to me. Same IP address in the error message. Am trying other devices but this appears to be a problem caused by Virgin severs. 

Outlook will no longer connect to IMAP

For some reason, my Outlook in Windows 10 will no longer connect to the VM IMAP server. It keeps saying username or password incorrect. However, the same username and password work fine on Webmail, on my Android phone and my Kindle tablet and I've ma...

Etherow by On our wavelength
  • 5 replies
  • 0 kudos

Blocked incoming emails list

I have tried to block an incoming email address but receive a message from Virgin that my blocked list is full and I need to remove some blocked addresses to make room. How to I view my blocked list to be able to edit it?

Tricky47 by Joining in
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  • 0 kudos


I am being inundated with phishing attempts so why can't Virgin put a stop to these?  This is the spoof email address from which these originate:.  They purport to be from well known companies offering free i...

Robbie34 by Tuning in
  • 2 replies
  • 0 kudos

Ntlworld emails closing

Hi is Virgin Media closing all ntlworld and blue yonder accounts within the next two years?

Timah by Joining in
  • 15 replies
  • 0 kudos