Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Hi i have the exact same problem. I left VM when I moved house 18 months ago and my email still worked. I received some strange messages and password resets which led me to believe my account had been hacked a couple of days ago and now I have been l...
Hi I am in the same boat with my wifes blueyonder account but when i log in to Virgin media it simply states our mailbox is not available and there is no option other than going in a loop trying all the suggested help routes which just end back up at...
Hello,I require some help cancelling.and deleting an old ntlworld.xom email that has been hacked.I do not remember the password so cannot access and change itCan the account be closed and deleted Thank youTracy Lewis
Usually I have no issues with sending an email on my Apple Mail using [MOD EDIT: Personal details] however today I got this message from the postmaster@virginmedia.com: " This message was created automatically by mail delivery software.You sent the f...
Apologies if already covered. I can't see emails before a few weeks ago in my Archive or anywhere?
I have been on the Trial from 5 November 2022 and I have not received my 2nd voucher is it possible to email the voucher. [REMOVED]@gmail.com [MOD EDIT: Personal and private information has been removed from this post.]
still have a virgin.net email address which has been hacked recently and there is nothing I can do about it as I don't have a current Virgin Media account and can't get access to the virgin.net account to change the password.I want to delete my accou...
Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly.i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still e...
Had an email on my ntlworld address. Obviously Virgin has been hacked it is the only place I use the password which was clearly displayed on the email. Virgin have now changed my password. I am still receiving mail on my other devices without chang...
Hi, I'm hoping someone could guide me with the following issue: I've been using xxxx@virginmedia.com emails for many years with no issues, albeit I send & receive all my emails through Outlook and my Outlook email settings (SMTP and POP) match my Vi...
