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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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Resolved! Need to get hacked ntlworld email account deleted

Hi i have the exact same problem. I left VM when I moved house 18 months ago and my email still worked. I received some strange messages and password resets which led me to believe my account had been hacked a couple of days ago and now I have been l...

mich_ren by Joining in
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Re: Locked out of e mail account

Hi I am in the same boat with my wifes blueyonder account but when i log in to Virgin media it simply states our mailbox is not available and there is no option other than going in a loop trying all the suggested help routes which just end back up at...

simonjen by Joining in
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  • 0 kudos

Email hacked ntlworld

Hello,I require some help cancelling.and deleting an old ntlworld.xom email that has been hacked.I do not remember the password so cannot access and change itCan the account be closed and deleted Thank youTracy Lewis

TLewis by Joining in
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Where are my old emails?

Apologies if already covered.  I can't see emails before a few weeks ago in my Archive or anywhere?

rottijim by Joining in
  • 5 replies
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Trial 2nd voucher

I have been on the Trial from 5 November 2022 and I have not received my 2nd voucher is it possible to email the voucher. [REMOVED]        [MOD EDIT: Personal and private information has been removed from this post.]

RB38 by Tuning in
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Need to kill a email account

still have a email address which has been hacked recently and there is nothing I can do about it as I don't have a current Virgin Media account and can't get access to the account to change the password.I want to delete my accou...

john150 by Joining in
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Emails not loading properly

Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly.i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still e...

Jessy23 by Joining in
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Resolved! Hacked Virgin Media Account

Had an email on my ntlworld address. Obviously Virgin has been hacked it is the only place I use the password   which was clearly displayed on the email. Virgin have now changed my password. I am still receiving mail on my other devices without chang...

Emails sent to Gmail accounts being rejected

Hi, I'm hoping someone could guide me with the following issue:  I've been using emails for many years with no issues, albeit I send & receive all my emails through Outlook and my Outlook email settings (SMTP and POP) match my Vi...

DEE33 by Joining in
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