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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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emails hacked

My emails have been hacked can some one help me quickly

staphen by Joining in
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  • 4 replies
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Resolved! legacy blueyonder email address compromised.

I have very old blueyoner.co.uk email address which is still active but has been compromised and is being used to access other accounts/apps. I have received an email from the hacker who is blackmailing me. I need to close this legacy email account. ...

donna126 by Joining in
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Old email address

Hi, an old redundant ntlworld email address of mine has been compromised and some one is using it to hack into my accounts. How can this old address be deleted please?

Hacked ntlworld account

Hi, I have an ntlworld email account which has recently been hacked.  Until recently we were Virgin customers but a house move meant we were no longer able to keep this service.Could you please advise how I can now delete this account as I am unable ...

email address not being recnogised at sign in to Virgin mail

I have tried on numerous occasions to sign into my Virgin Media email account on both my phone and a notebook with zero success every time when I put in my email login email address I am told "Please enter a valid email address" and when accessing my...

HarpurM by Joining in
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Hacked Email

Hi my Virgin.net account has been hacked. Is there a way for me to regain control over it?

nachel1 by Joining in
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ntlworld email continually hacked

Hi, my ntlworld email has been hacked. I contacted Virgin who changed my password and got me back into my account. Then I noticed the hacker was still there, all my emails were being forwarded to them. I changed my password again, removed the mail fo...

Remote log off from e-mail

I have lost my phone and possibly someone else has access to it.   I have changed my password for VM e-mail.  On a different (non VM) e-mail account that I have, I access via 1and1-IONOS, the webmail interface is identical (ox), but it has an option ...

johnwn by On our wavelength
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Resolved! Virgin.net email account hacked

Hi I have had my virgin.net email account hacked and cannot sign in to change the password or delete itPlease can a moderator get in touch, or if someone has any advice that would be great as I have seen other people have had the same issue and you h...

JoJoF1 by Joining in
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  • 3 replies
  • 0 kudos