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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 7 kudos

Virgin Secondary Email account is missing today or lost by Virgin

Since joining Virgin over 8 years ago we have always had two virgin email accounts - up until today !  I can no longer access my secondary email account.  Have called Virgin twice myself but they say it is with technical and could be 5 days before ge...

Dawn_Ken by Joining in
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can't get Email while using 4G etc but works fine on home wifi.

for last 2 days I cannot access my ntlworld email account while out and about     just hangs at the mail2.virginmedia.com    from my bookmarks or via Virgin.com directly...... ??works fine on home wifi...  any ideas thanksJohn

JohnHemel by On our wavelength
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Can not access emails or virgin mail URL

Hello,I've not been able to access my emails or the URL https://mail.virginmedia.com for a few days now but can not find any information on what the issue is.Can someone help please?Thank you

moonboom by Tuning in
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Still no access to emails - day 5

I haven't been able to access my virgin.net emails since Friday.   I get an error message saying the server took too long to respond.   I have had this account for 25 years and have no idea why it has stopped working.  I can't access emails via webma...

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ntlworld account hacked

Hi, just like many others on this forum my old ntl email has been hacked and I'm receiving the usual threats and demands for money. It appears they have somehow used my email address to carry out their threats. Please can anyone help and advise with ...

Nico21 by Joining in
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emails have disappeared

hiI know there has been email issues today , but I have lost access to all my saved inbox folders and also all my sent emails are not showing, completely empty. Can someone in support help urgently as I need to access saved inbox folders emails and r...

Guvnor1612 by On our wavelength
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Hacked blueyonder email account

Hello,My blueyonder.co.uk email account has been hacked, which is causing me a lot of grief. I have been told by customer support that VM no longer support this email account and cannot give me access to it. Can anyone tell me how to get into the acc...

Ntlworld email history completely disappeared

Hi. For the second time in recent years my entire email history has gone missing.  Have had an ntlworld.com account for 20 years and it is my main account.  All I have is a few emails after 2.00 pm today.  Nothing else.  Please restore it.  There is ...

Cazbro by On our wavelength
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E mail Still not working

I have spent nearly 5 hours on the phone today with Virgin trying to get them to fix my e mail.They have given various reasons including that it is a country wide problem.However I try to get in to my account it ends up saying the account is blocked ...