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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Locked out of email

We are also having a problem not accessing one of our email accounts since 25/3/24. We have done all the suggested solutions, all goes fine until we get the new password. We put the new password in and it doesn't work. We have phoned virgin twice and...

twee by Tuning in
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  • 2 replies
  • 1 kudos

Resolved! Closing Email Accounts

How do I close my Virgin Media (ntlworld.com) email accounts?

Anonymous by Not applicable
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Virgin community emails going straight to spam folder

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please. 

roy247 by Community elder
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email setup - Outlook help

help needed please. I have a new HP desk top with 'outlook' & i cannot set up my emails correctly. I am useless at sorting this out. on my old computer Virgin addresses  are set us as pop3 995 & smpt 465 and ntl addresses as imap 993 & smtp 465 these...

Caz by Dialled in
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Unable to reset My Virgin Media Password

I have raised a ticket P012434077 last Wednesday but still nothing has happened to resolve this issue.1. Unable to access email via webmail via My Virgin Media or via MS Outlook.2. Trying to attempt to change the 'My Virgin Media' password fails with...

stanlio by Joining in
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Resolved! Auto Forwarding

HiNow that I am moving my @ntlworld.com account over to my @gmail.com account, I have enabled auto-forwarding , which seems to work well. However, it only auto-forwards from the date I enabled it. Is it possible to forward "historical" email that is,...

catnamedog by On our wavelength
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Resolved! Blueyonder email.not recognised

Hi a few days ago I could not access my blueyonder.co.uk email address. The message said it had been hacked or was inactive.I followed the instructions and changed my password but it only started working again the following day. Now a week later it i...

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased.  It was a daily digest email from Finextra that first brought t...

3_g by On our wavelength
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Unable to set new secondary email account password

I have been with NTLWorld/VirginMedia for something like 20 years.When I first established my account I setup ntlworld.com email addresses.  The email address I use for many many different logins online is not the same email address that I use to log...