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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos account inaccessible please unlock or recover.

Hi, one of our accounts stopped working friday morning.If it could be unlocked or recovered even temporarily so we can get some work related emails backed up from it that would be appreciated.I have seen in other threads that this has been...

Lylabean by Joining in
  • 3 replies
  • 0 kudos

Resolved! Old NTL World account hacked

Hi,I am a former VM customer and one of my old ntlworld email accounts has been hacked.The hacker has sent some very unpleasant messages and used it to reset my Uber and LinkedIn accounts. Please can you assist?Many thanks.

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

error message re credentials

The entered credential or authentication information does not work or are no longer accepted by provider.   Please change them.mail authentication issues. please can someone help resolve this issue its causing untold problems 

Frogzone by Joining in
  • 7 replies
  • 0 kudos

e-mail blocked

Yet again my e-mail has been blocked. I have tried all my passwords and a new one but nothing works. This happened a number of times last year but I thought the problem had been solved - clearly not! Can someone help me using simple language. as I'm ...

Unable to send emails for 2 days via SMTP

I have use SMTP to send my emails via  This is emails from my own domain and not virginmedia.The SMTP authenticates using my original account but its been failing with I think an AUTH error.  My VM account is linke...

dts439 by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! Cannot send emails

Hi, since Friday my wife has been unable to send emails from her iPad or iPhone getting an incorrect username or password message on her account, although she is receiving incoming emails. Have tried changing password to no avail. Any...

sadman1 by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Incomming email pop authentication errors

Hi All, For the past 8 years I have had on my Virginmedia account under emails 4 extra email addresses that were set up many moons ago. Just recently when trying to collect my emails via Mozilla Thunderbird (102.6.0)-64bit, one of the Thunderbird acc...

Homecomp by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Email error password not accepted

Hi,Unable to access my email. Says email error when retyped passwordTried resetting via virginmedia website. Wont accept any new password.I've had this email address for over 20 years noe.Very frustrating, can only think I've been hacked. ...

Resolved! Blueyonder email account has stopped working

I have not received any emails to my Blueyonder account for over a week.  There are no error messages.  I have checked all my settings, and have deleted and reinstalled the app a couple of times, but nothing is sorting it.  Any suggestions? 

mdv122 by Joining in
  • 2 replies
  • 0 kudos