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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos email account is missing

My husbands email account seems to have been removed, I have read the threads from last year regarding orphan accounts- we have full virgin package inc broadband but they are linked to my email- is there anyway we can access his

Iost emails from inbox

All my email s have gone from my inbox  how can I get them back as I need themCan anyone help

Simmo58 by Just joined
  • 1 replies
  • 0 kudos


What's happening wont accept password when setting imap up.Pop3 works but no server foldersEmails stay when sent, its driving me nuts been like this for three or four daysEmail server updates? or what

unable to use email on pc

When open emails on laptop it comes up with exclamation mark on primary account. I have another account and this works ok. I can get all emails on my phone but not on laptop!!!!! After a while (your ntlworld settings are out of date) displays on my l...

email account disabled, unable to send or receive e-mail

my email account (ending stopped working on 6th October 2021. I can neither send or receive email from the account. I established by looking at the account in web mail that the account is disabled, for no apparent reason. Despite re...

Email account error message - but no guidance or help!

Have got this message on one of my accounts - don't know why.  So, how can I 'change them'?The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

T1tone by On our wavelength
  • 2 replies
  • 0 kudos

Delete old ntlworld email accounts

I am no longer a Virgin Media customer, but my old email addresses seem to have been hacked.  I would be grateful if someone could contact me to have these accounts removed.

Boorish by Joining in
  • 1 replies
  • 0 kudos

Backup old 2011 emails

I want to copy to hard drive old 2011 emails locked away in virgin media (blueyonder) folders for a family project.  The files must be EML format, exact copies dates, to/ from and attachments, and capable to load into alternative webmail or reload ba...

Bejay2 by Tuning in
  • 1 replies
  • 0 kudos

Hub not sending E Mail

Got a client with Hub3. It has suddenly decided not to send mail on Port 465. He has phoned VM and they tell him the Hub is OK. His Outlook works on two other Virgin Hubs. Clearly the Hub is at fault but Customer Service is not cooperating. He is spe...