For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

How to change Blueyonder Email password

I understand that my  Blueyonder email may have been hacked. I would like to change my password as soon as possible but do not know how.  Please tell me simply how to do this. Thanks.

Sandi1 by Joining in
  • 1 replies
  • 0 kudos

Resolved! email add check

Hi,Is there a way to trace the legitimacy of an email, if in case its legit can I use it as evidence to support a complain?What is the best setting for an email account in order to prevent malicious, scam and fraudulent emails?Thank You 

egobot by Joining in
  • 2 replies
  • 0 kudos

Forgot secondary email password

Hi I unable to find the page that allows you to change your password for secondary email. Can you help please as I need to access my virgin media email as I have forgotten my password. Thanks in advance.

tammcc by Superfast
  • 2 replies
  • 0 kudos

Password wrong but not wrong when logging in

Hii have been trying to register my email address for my new account, but after registering (with entering my new password twice), it’s now telling me whenever I try logging in, that my password is most certainly isn’t! You also won’t al...

Email still active after I’ve changed provider

We changed providers earlier this year, I’d say about 6 months ago. We were told our emails would no longer be active after 90 days. I didn’t realise my Facebook account and Instagram still had my ntlworld email attached, even though I updated them t...

Upatdawn by Joining in
  • 2 replies
  • 0 kudos

Failed email delivery

For six months I have struggled with the same problem. Sometimes when I send an email via Outlook or my iPad/iPhone Outlook app, it gets returned with the following message:This is an automatically generated Delivery Status Notification.      Deliver...

Email receives but won't send

Please help..*Emails won't send from ios email client. I have contacted CS last friday who reset my password, i updated my iphone with the new password and everything worked. *Tonight my emails won't send again.Cs said i have to reset password again ...

Dazza124 by Dialled in
  • 4 replies
  • 0 kudos

I cannot access my email account

Your mailbox is not available at the moment.Or you may not have an active mail account with us.If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security pr...

Resolved! Secondary email address

Hi,I am struggling to remember the password for my secondary email address. I have tried forgotten password, I get an error saying I’m not allowed to change this online. Is there anyway I can change the password without having to call VM customer ser...

Jaqm by Joining in
  • 3 replies
  • 0 kudos

How to change Ntlworld password

I am being driven mad by Virgin.I have been an email customer for 20+years and I find that they are increasingly making it difficult to want to remain one.I want to update my password on one of my Ntlworld accounts.You used to go to Virginmedia login...

craibh by On our wavelength
  • 8 replies
  • 0 kudos