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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 0 replies
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

IMAP server

I have been unable to connect to email via the imap server to my iPhone for the last week. Do I need to change any settings or is the server down?

GordonJ1 by Joining in
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  • 1 replies
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Resolved! Unable to see dropdown folders in my Virgin Media Mail server online

This is a disaster as I have folders in, for example, accounts, that have all my different tax return conversations with my account per the last 5 years. The folders show on my iPhone. I am also unable to see many other dropdown folders for important...

Error messages are leaving me totally confused

I'm getting error messages telling me that "the provided login data to access email server imap4.blueyonder.co.uk seems to be wrong. Please correct them".As far as I am aware I am using my correct username and password. I'm able to use my primary ema...

k10 by Tuning in
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  • 11 replies
  • 0 kudos

Help please

Please can someone help me get my ntlwprld emails back. I’ve tried speaking to agent on phone for hours and no resolution

JunieMc by Joining in
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  • 7 replies
  • 0 kudos

Virginmedia secondary email address password reset

there is no method on the virginmedia support site to change or reset a virgimedia secondary email password and after a 35 minute conversation with the helpdesk they clearly do not know what to do!I urgently need to access a secondary email account b...

GDyson1 by Joining in
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  • 13 replies
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App password and Outlook

I have recently been forced to make an App password to use outlook to collect my mail ever since doing so I have had nothing but trouble with mail staying in the outbox and not sending along with certain parts of outlook not working like Pin email th...

Email hacked please delete

I have a virginmedia.com email account which I no longer use as I do not have an account with you which has been hacked and needs to be deleted.

Resolved! Still receiving Spam from addresses on my Blocklist

Getting absolutely plagued with spam lately. Tried adding them all to my blocklist but they are somehow able to bypass it. Tried every combination of filter rule but to zero effect. Can anybody point me in the right direction please. Thank you

VM304 authentication denied emailing error

So bored with this nonsense. Can send emails through the website, can sometimes send emails from the K9 app on my phone, but only sometimes. Tried turning off the WiFi and sending via mobile network, tried switching data SIM, so there's no consistenc...