again again again problem email

[DeafMan]

i am deaf there email problem problem problem

i first join this cable since at nottingham called diamond cable

anyone remember it ?

then NTL take over they wonderful service wow ever you seen

then virgin take over

wow big problem service slow crap poor service keep money money money

i use this cable more than 30 years

so soon will QUIT and moving somewhere might join BT

when email problem i try email them FAIL

they ask for PHONE wow how you believe they aware deaf can phone ?

they ask get use videocall in BSL

been 4 time call and waiting waiting waiting i keep eyes on videocall no one pick up

before NTL they service use minicom (textphone) wonderful

they virgin remove it wow shame on you

i been write letter to them many time and reply they say phone up

wth phone phone phone agian

they no deaf aware and dont understand what deaf mean, i been told look google what deaf mean

they are total poor service and will quit in soon when i moving will quit and join new BT that it

sad 30+ years use cable

they no think of customer, they only think of money money money

[Ilyas_Y]

Hey DeafMan, thanks for reaching out to us.

I'm sorry to hear about the issues with the email that you're having and with also the security questions.
If data protection has not been passed, it would then mean the answers given to us has not matched what we have on our end therefore not allowing us to continue the discussion any further as it would be illegal for us to do so.

If you are able to get the correct answers then let me know and I'll happily go through data protection with yourself.

You may need to use text relay to for assistance when contacting us, more information about this can be found here.

Let us know how it goes.

Kind regards.

[DeafMan]

HEY

I BEEN MANY TIME LETTER WITH SIGN AND TRACK

REPLY SAY PHONE

PHONE PHONE PHONE

DO YOU UNDERSTAND WHAT DEAF MEAN ???????

COME ON

THEN EMAIL KEEP SAY PHONE PHONE PHONE

I AM FED UP CALL PHONE PHONE PHONE

I BEEN USE ON BSL VIDEOCALL AND KEEP WAITING WAITING WAITING

NEVER PICK UP

BEFORE NTL THEY WONDERFUL SERVICE GOT OWN TEXTPHONE (MINICOM)

NOW YOU REMOVE TEXTPHONE (MINICOM)

YOU WANT REMOVE DEAF USER

I REMEMBER SINCE MY MOTHER PHONE BEHALF FOR ME

ONE YOUR STAFFS SAY WHY DONT ME REMOVE ACCOUNT AND GIVE MOTHER ACCOUNT

THAT ONE YOUR STAFFS ARE DDA (DISABILITY DISCRIMINATION ACT)

I ASK WHAT HE/SHE NAME

I WANT FACE HIM/HER AND SUED FOR DDA

LOOK LIKE YOU ALL ARE NO SUPPORT DEAF PEOPLE

ONE MY FRIEND BEEN USE VIRGIN MEDIA FOR 13 YEARS BUT PROBLEM WITH YOUR STAFFS

THEY QUIT

ME MORE THAN 30+ YEARS

WILL QUIT IN SOON

HOPE YOU ALL STAFFS TEAM HAPPY ALL DEAF QUIT VIRGIN MEDIA

YEAH

THAT DATA I BEEN GIVE

THEY LOOK LIKE IGNORE AND FAIL

GIVE DEAF FAIL FAIL FAIL

YOU ALL HAPPY I GIVE YOU £48 MONTH FOR

THAT IT

I AM GOING SEE MY LAWYER

YOU WAIT

[Tom_W1]

Hi @DeafMan thanks a lot for your reply.

It would appear that if you have not been able to pass the appropiate security questions, this is why we cannot deal with your query directly.

When this happens, we send out a letter containing your memorable word so please expect this to arrive within 3-5 days.

Once security is passed once you've received this, we'll be more than happy to help.

Many thanks

[DeafMan]

you think i wrong memory password ?

i have give right one

look like you all staffs play about and bully deaf

i remember since phoneline i keep ask ask ask for remove

3 month later got remove 

i pay 3 month without use phoneline

very clever

i pay £48 month with problem 2 email cannot get in

[Adri_G]

Hey Deafman, thanks for your replies and sorry to see you're still struggling with this issue with your email accounts.

We can assist you from here, this would require to go through security checks so we're enabled to help.
Have you managed to speak with our team over text relay service as we provide this to our special needs customers?

I can PM you here so we can perform checks together, would you be able to have your account info at hand to confirm a few details so we can proceed with this?
Let me know where you are with this process since you last posted, happy to assist further if you still need us to.

[DeafMan]

i got letter that i mad with your one team play about try delay delay and funny

that i know 2 password one they say wrong then went off

what ??????

2 password which one ???? short or long ?????

i got letter that long one but you change my MY password long one you change it without MY permission

mean you can look MY password

that password no allow you look into it ever police no allow look my MY password

so i have word with my lawyer you wait

[DeafMan]

i got letter that i mad with your one team play about try delay delay and funny

that i know 2 password one they say wrong then went off

what ??????

2 password which one ???? short or long ?????

i got letter that long one but you change my MY password long one you change it without MY permission

mean you can look MY password

that password no allow you look into it ever police no allow look my MY password

so i have word with my lawyer you wait

[Reece_MH]

Hi @DeafMan,

As previously mentioned, if the password is incorrect when contacting our team, we would not be able to assist. Please be aware that we do not have access to view any passwords on our systems - the letter received is automatically generated. We're also unable to change any passwords without clearing security.

Your My Virgin Media password, and Account Security password are different. To confirm, have you received the letter which contains your Account Security password?

Cheers,

[DeafMan]

try smooth talk try clever try winner try deaf person fail try customer fail

you try delay delay delay delay delay

make me pay $48 month month month

i though your boardband speed fast ???

service are slow speed why we pay £48 month for ?????

you all no think of customer, that you think of money money money

[Carley_S]

Hi @DeafMan

Sorry to hear of your concerns. I can see that you have spoken with us previously and was unable to pass account security with us. Have you received your password reminder letter yet? This normally takes 5 days working once requested.