on 07-08-2022 09:45
i am deaf there email problem problem problem
i first join this cable since at nottingham called diamond cable
anyone remember it ?
then NTL take over they wonderful service wow ever you seen
then virgin take over
wow big problem service slow crap poor service keep money money money
i use this cable more than 30 years
so soon will QUIT and moving somewhere might join BT
when email problem i try email them FAIL
they ask for PHONE wow how you believe they aware deaf can phone ?
they ask get use videocall in BSL
been 4 time call and waiting waiting waiting i keep eyes on videocall no one pick up
before NTL they service use minicom (textphone) wonderful
they virgin remove it wow shame on you
i been write letter to them many time and reply they say phone up
wth phone phone phone agian
they no deaf aware and dont understand what deaf mean, i been told look google what deaf mean
they are total poor service and will quit in soon when i moving will quit and join new BT that it
sad 30+ years use cable
they no think of customer, they only think of money money money
on 07-08-2022 09:55
on 08-08-2022 09:52
Hi DeafMan,
Thank you for your post and welcome to the community.
I'm very sorry for the issues you've had with your emails and contacting the team.
We are more than happy to look into this.
Can you expand on the specific issue you're having with regards to your email?
^Martin
on 11-08-2022 08:39
on 11-08-2022 08:43
its second email now grrrrrrr
i cannot get in site for fix email setting
your email site play about change thing since NTL
since NTL wonderful easy get in and fix up
now your virgin where gone ? play about there there there say phone up come on i am deaf deaf you better look google what deaf mean
i many time letter to you reply say phone up
on 12-08-2022 08:48
Hi DeafMan,
Thank you for your post. I'm very sorry for the password issue you're having with your email address.
Can you expand on the specific issue you're having? Is it a password reset issue?
^Martin
on 12-08-2022 10:34
i cannot get in your stupid online site keep fail fail fail
i cannot change password
i cannot access your email online
all your virgin media play about change things
before NTL i can access in email site
why i pay £48 month for ????
i will quit and enough is enough with virgin media
when i moving then will quit
if you carry on take my bank then will take you court
i remember ask for remove phoneline you keep carry on take my bank for 3 month then say sorry give me one month free what clever you keep 2 month month clap clap you clever and rip people off with problem problem
before ntl they give me £9 off for deaf user now you remove shame on you
my 2 email are down when 3rd 4th 5th ?
on 13-08-2022 10:52
Thanks for your posts @DeafMan, and I'm terribly sorry to read of the difficulties you've faced.
If you can please check out the purple envelope in the top right hand corner, I'll be willing to look into this for you and hopefully we can have it resolved in a timely manner.
Kindest regards,
David_Bn
on 16-08-2022 12:21
i got reply from team in private message he say
Sadly Paul, I would have to advise that data protection has not been passed and I'd therefore have to advise you to call our team, on 0345 454 1111 or 150, where our team will be able to run through alternative data protection opens with you.
Kindest regards,
David""
oh PHONE they virgin media team don't understand what deaf mean
they no aware what deaf
they must learn in google what deaf mean
phone phone phone come on virgin media
that why quit
and will sued then for rip us off
why i pay £48 for ?????
on 16-08-2022 12:23
no working
they say in private message
"
Sadly Paul, I would have to advise that data protection has not been passed and I'd therefore have to advise you to call our team, on 0345 454 1111 or 150, where our team will be able to run through alternative data protection opens with you.
Kindest regards,
David
"
wow phone, deaf can hear phone ? deaf can speak ?
wow believe all virgin media don't know what deaf mean !
why i pay £48 for ????