Your mailbox is not available at the moment.

[jburrell1]

I keep getting the following error message below when trying to access my email.  It's been like this for 3 days now have tried calling virgin media themselves and have had no joy. Can anyone help me with this issue please

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[coenoby]

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@jburrell1 wrote:

Can anyone help me with this issue please

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Have you tried the advice that Virgin Media have posted here? https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

Follow all of that advice and then post back with how you got on.

Coenoby

[Kath_F]

Hi jburrell1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. The advice given by coenoby should work but if it doesn't, we can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,