Your mailbox is not available at the moment

[Fiona_W]

"Your mailbox is not available at the moment

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

What's the way of resolving this if you can't sit in a 150 call queue? I had this once before and it did resolve itself eventually (like days) but Vrgin didn't call back about the issue for a couple of months, after a "leave it with us" response.

Ticked the box below, but as I'm not getting emails, seems a bit pointless

[Matt34]

Hi

So this is usually caused by unusual activity being detected. To resolve you should reset your password to something unique that you haven't used before. Wait 1 hour and then sign in again. I would also recommend you run an anti virus scan on any devices you use to acces your mailbox.

Hope this helps 🙂

[wizzard93]

I've been trying this with my account since Wednesday and still can't get access to it so something must be wrong 

[Zoie_P]

HI Wizzard93, 

Thank you for your post.

I can see you have already posted regarding this elsewhere in the forums and we have replied. If you can please not multi post so we can get to you and reply as soon as we can 🙂 

Zoie