Your mailbox is not available at the moment

[chirality]

My wife has suddenly started seeing this message if she tries to log in to her Virgin email on webmail. It also does not work in Outlook or on the iPhone. Apparently, the account is locked according to other posts. Why and how do we unlock it. I have changed the password and still no good. Thanks Richard

[chirality]

Anyone?

[Enduser]

What screen did you change the password on ?

I found it best to do it on VM's email log in screen under the 'forgotten password' option. I did this and then received an email from VM saying that I had successfully changed the password.

[chirality]

It's not changing the password that is the issue. It's the locked mailbox

[Enduser · Accepted solution]

My point was that successfully changing the password depends on what screen you are using to do it.

[chirality]

Thanks that was really helpful! It would be great if VM actually publicised that properly on their FAQs!