Your mailbox is not available at the moment

[izwizzy]

My elderly parents are unable to access their emails they get the message

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

I've reset the password and this hasn't worked.  Can anyone help please?  They are 98 and 86 so I'm trying to sort it out for them by logging in from my laptop but no joy. Any help much appreciated.

[Graham_A · Accepted solution]

@izwizzy  I will ask the Moderators to add this to the priority queue for a response from the VM Forum Team.

In the meantime can you confirm that your parents have an active virgin media broadband account to which these email addresses are attached.

[Steven_L]

Hi @izwizzy,

Thanks for taking the time to post and welcome to our community.

I'm sorry to hear of the issues that your parents are having with their email address, would you be able to provide your parents account details via a private message.

I will drop the message over in a moment, please look out for this and we can get started.

Regards,

Steven_L

[izwizzy]

Thank you!