05-07-2021 11:47 - edited 05-07-2021 11:48
Unable to get any interaction from VirginMedia to resolve this issue. I suspect it was hacked and has been locked. Have waited several days !
on 06-07-2021 12:01
Hello Mhfoxes
Sorry to hear this
Can you please make sure you have done the following advised here
If so and you still can't access your account please let me know
Gareth_L
on 13-07-2021 09:43
on 13-07-2021 09:50
Good morning @Mhfoxes
Thank you for coming back to us.
Can you confirm that you are still an active virgin media customer? Have you attempted a password re-set?
Kind regards,
Zak_M
on 13-07-2021 09:51
on 13-07-2021 10:11
Thank you for coming back to me.
Let me pop you over a PM so that I can get some account information and we can go from there.
Kind regards,
Zak_M