on 21-11-2021 22:05
your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
on 21-11-2021 22:51
I see from your posting history that you had an issue last week with your username but you reported that it was fixed.
For your latest problem try following the instructions set out here:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 23-11-2021 08:25
Hi BMWCHUBB,
Thanks for posting and sorry to see you're having some issues with your email.
Can you confirm you've tried the advice from Graham_A ?
Let me know if you still need help.
Alex_Rm
on 23-11-2021 22:28
for the last 10 years i was not allowed?
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Then this?
on 25-11-2021 10:47
Hi BMWCHUBB,
Thanks for coming back to us and updating the thread.
If you've been able to see the mail from our security team then it sounds as though you're not able to access your mails again.
If this isn't the case and you're still having an issue, please follow the advice in the thread Graham_A posted earlier. Once you have reset your password to something unique that you've never used before, wait 1 hour before trying to log in. After the hour has passed, the mailbox should be unlocked.
If you're unable to reset the password, or the email address is no longer associated with an active broadband account, let us know so we can help further.
Keep us posted.
Thanks,
on 25-11-2021 13:07
on 26-11-2021 13:29
So to confirm are you able to access your email address through other web clients?
^Martin
on 29-11-2021 10:28
Yes.
I use em client.
on 30-11-2021 10:43
Thank you for coming back to us.
Have you previously been resetting the password though your my virgin media account?
Kind regards,
Zak_M
on 30-11-2021 10:55
yes,