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Marie-1965
Tuning in

on ‎01-11-2021 09:22

Why am I getting this message again?!!!

The last time this happened we were locked out of our email for 10 weeks and have had to change our email as a result - Virgin sent us an email advising us that there appeared to be 'suspicious activity' on our account but managed to include it in the body of emails that we were locked out of!!!

Please can someone sort this out

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎01-11-2021 10:48

Have you tried following the instructions set out here for this issue:

Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎02-11-2021 10:59

Hi @Marie-1965,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing issues with your mailbox.

Please let us know if the link from @Graham_A was helpful, or if you still need some further assistance.

We'll be more than happy to help. 🙂

Thank you.

Paulina_Z
Forum Team

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