You can't use that password

[JustinSmith]

The same issue as everyone else!

Do I get a private chat and have a password set for me, is that how Virgin are getting round this issue?

Cheers,
Justin.

[Reece_MH]

Hi JustinSmith,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having problems with a "You can't use that password" error. To confirm, are you currently a customer with us? Have your services been installed?

In addition, are you able to try a different browser/device and also attempt to set a password through Private/Incognito mode?

Thanks,