on 17-02-2023 18:07
I use ntl.world email. New email does not download content automatically. Note says setting’s prevent download.
How do I correct
Answered! Go to Answer
on 25-02-2023 13:07
Thanks. Restarted as you suggested and so for the problem is fixed. So grateful.
on 17-02-2023 18:45
is this issue occurring in webmail or in another email client; if latter which?
Can you post a redacted screenshot of the issue?
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on 17-02-2023 19:07
Don’t know what web mail means. I get emails into my email box.How can I send photo of problem. A note says my settings is preventing download of full message.
on 18-02-2023 01:01
Do you access your email box using a desktop, laptop, or mobile device?
What is the name of your device operating system, i.e. Android, iOS, Linux, macOS, Windows, etc?
What is the name of the app you read your email with?
on 18-02-2023 08:33
Thank you for your kind help.
I use IPhone. IOS
App no name. It is a white envelope on a square blue background. Description ntlworld
on 18-02-2023 20:11
You are using Apple's Mail app.
This maybe of help, If you see 'Unable to load remote content privately' at the top of an email - Apple Support
Should the issue persist then post the exact text of the message shown by Mail when it does not download remote content.
on 19-02-2023 10:01
Thanks. It does load content when I press “load Como”.
the message reads”Your network settings prevent contents from loading privately “.
Load content.
In settings I stopped “protect mail activity “ but it made no difference.
James
on 19-02-2023 10:02
Como should read contents.
on 19-02-2023 14:12
Did you restart Mail between Setting changes?
I am stumped for the moment and suggest you raise this issue with Apple Support
on 19-02-2023 14:38
Many thanks I do appreciate .