Why has all my emails now marked as unread

[welsh1lad]

Hay all ,

 Has anyone experienced all there emails now changed to unread .?

 This normally happens when maintenance happens on the boxes . 

 @virginmedia have you had further complaints about this ?

[David_Bn]

Good Evening welsh1lad, and I'm sorry to hear that all of your E-Mails are appearing as unread.

Can you please confirm if you're seeing this on our web mail services, or via a third party application? 

If this is via web mail, do you get a different result when using an alternative browser?

Kindest regards,

David_Bn

[Sylvester2]

I've been searching for a fix to this and can't find an answer so maybe Reddit can help. In my labels next to All Mail it shows I have 3 unread emails, except for the fact I don't. It always says 3. I've searched all labels for "unread" and no results come up. If anyone has a fix, that'd be great. I'm using the Gmail app on a Galaxy S8. Thanks in advance.

[welsh1lad]

Hello Virginmedia,

   All is now resolved , without any intervention from myself.

 Like I said in my first post most likely email maintenance going on.

But something users should be aware of.

thanks

[Molly_G]

Hey @welsh1lad,

Thanks for dropping back with an update and glad that this is resolved for you now.

It is most likely, as you said, that some work was taking place in-house, however, I am sorry for the disruption this had.

Kind regards,

[Gedeye]

Just to add in to this if possible. I view my emails on the webmail site via my iPhone or iPad and in the last week or so for some reason any emails I open and read still remain as unread. It’s a tad annoying.

[welsh1lad]

Hi ,

 There are several reason this may happen .

1 isp may be doing maintenance on mail box’s . Thus you are seeing a static read write imap mailbox. For historical mail . Thus no changes happen

2. mobile apps cache maybe corrupted, and this when the app pulls down mail , the app dosnt register it.

Suggest you wait for 72 hours , then ring virgin support . Ask them to log a ticket with 3rd line mail platform support team

[用心棒]

When viewing the message:

• select ☰
• is Mark as read option greyed out?

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[Gedeye]

Yes, “Mark as Read” is indeed greyed out. 

[用心棒]

If you go back to list of messages do you see the highlighted red envelope icon against the message just viewed?