on 29-06-2021 17:53
Hay all ,
Has anyone experienced all there emails now changed to unread .?
This normally happens when maintenance happens on the boxes .
@virginmedia have you had further complaints about this ?
on 30-06-2021 18:26
Good Evening welsh1lad, and I'm sorry to hear that all of your E-Mails are appearing as unread.
Can you please confirm if you're seeing this on our web mail services, or via a third party application?
If this is via web mail, do you get a different result when using an alternative browser?
Kindest regards,
David_Bn
on 01-07-2021 05:05
I've been searching for a fix to this and can't find an answer so maybe Reddit can help. In my labels next to All Mail it shows I have 3 unread emails, except for the fact I don't. It always says 3. I've searched all labels for "unread" and no results come up. If anyone has a fix, that'd be great. I'm using the Gmail app on a Galaxy S8. Thanks in advance.
on 01-07-2021 07:28
Hello Virginmedia,
All is now resolved , without any intervention from myself.
Like I said in my first post most likely email maintenance going on.
But something users should be aware of.
thanks
on 01-07-2021 08:29
Hey @welsh1lad,
Thanks for dropping back with an update and glad that this is resolved for you now.
It is most likely, as you said, that some work was taking place in-house, however, I am sorry for the disruption this had.
Kind regards,
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on 12-07-2022 09:47
Just to add in to this if possible. I view my emails on the webmail site via my iPhone or iPad and in the last week or so for some reason any emails I open and read still remain as unread. It’s a tad annoying.
on 12-07-2022 09:55
Hi ,
There are several reason this may happen .
1 isp may be doing maintenance on mail box’s . Thus you are seeing a static read write imap mailbox. For historical mail . Thus no changes happen
2. mobile apps cache maybe corrupted, and this when the app pulls down mail , the app dosnt register it.
Suggest you wait for 72 hours , then ring virgin support . Ask them to log a ticket with 3rd line mail platform support team
on 12-07-2022 12:02
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on 12-07-2022 12:14
Yes, “Mark as Read” is indeed greyed out.
on 12-07-2022 12:24
If you go back to list of messages do you see the highlighted red envelope icon against the message just viewed?